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Terms & Conditions

These Terms and Conditions govern your use of our website and the purchase and sale of products from our platform. By accessing and using our website, you agree to comply with these terms. Please read them carefully before proceeding with any transactions.

Use of the Website

a. You must be at least 18 years old to use our website to make purchases.

b. You are responsible for maintaining the confidentiality of your account information, including your username and password.

 

c. You agree to provide accurate and current information during the registration and checkout process.

 

d. You may not use our website for any unlawful or unauthorized purposes.

 

Product Information and Pricing

a. We strive to provide accurate product descriptions, images, and pricing information. However, we do not guarantee the accuracy or completeness of such information.

 

b. Prices are subject to change without notice. Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions.

 

Orders and Payments

a. By placing an order on our website, you are making an offer to purchase the selected products.

 

b. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

 

c. You agree to provide valid and up-to-date payment information and authorize us to charge the total order amount, including applicable taxes and shipping fees, to your chosen payment method.

 

d. We use trusted third-party payment processors to handle your payment information securely. We do not store or have access to your full payment details.

 

Shipping and Delivery

a. We will make reasonable efforts to ensure timely shipping and delivery of your orders.

 

b. Shipping and delivery times provided are estimates and may vary based on your location and other factors.

 

Returns and Refunds

a. Our Returns and Refund Policy governs the process and conditions for returning products and seeking refunds. Please refer to the policy provided on our website for more information.

 

Intellectual Property

a. All content and materials on our website, including but not limited to text, images, logos, and graphics, are protected by intellectual property rights and are the property of The Southern Heritage or its licensors.

b. You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.

Limitation of Liability

a. In no event shall The Southern Heritage, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase and use of our products.

b. We make no warranties or representations, express or implied, regarding the quality, accuracy, or suitability of the products offered on our website.

Amendments and Termination

We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.

Refund Policy

Thank you for shopping at The Southern Heritage. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

Returns are subject to the cancellation policy at the time of purchase from relevant booking channels. 

Refunds

Once we receive your refund request, we will assess the cancellation policy and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. 

Processing Time

Refunds are processed as soon as the cancellation policy is reviewed and the refund is approved. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team on cs@thesouthernheritage.net. We are here to assist you and ensure your holiday experience with us is enjoyable and hassle-free.

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