Under the government instructions we are politely requesting, not travel if you have any concerns about your health or that of anyone travelling with you. You should not travel if requested to self-isolate by the authorities.
You should cancel your booking if:
You have Covid-19 symptoms.
You have tested positive for Covid-19 in the last 28 days or have been instructed to self-isolate by the government.
You have knowingly come into close contact with someone who has had Covid-19 symptoms or tested positive for Covid-19 in the last 28 days.
Considering the current situations we have relaxed our cancellation policy and you will be able to cancel your booking free of charge 24 hours before your check in date.
COVID-19 Safety Message
The Southern Heritage, we care about the experience of every single guest that visit us and our sole purpose is your health and safety.
In light of the impact and changes caused by the novel COVID-19 (Coronavirus), we want to ensure and reassure you that we are focused round-the-clock on the health and safety of all our guests and employees, without compromising the high standards and quality of your experience, that you have come to know, love and expect in your every stay with us.
We are taking standards for hygiene and cleanliness very seriously, as well as additional steps to ensure the safety of our guests and staff members.
The Southern Heritage has set-up procedures to follow the guidelines of the World Health Organization (WHO) and local health authorities. We are adopting all the published standard recommendations and following the authority’s regulations to reduce exposure to and transmission of a range of illnesses, which include hand and respiratory hygiene, and safe food, practices. All our teams and staff members are adhering to the latest guidance and hygiene protocols.
We will continue to monitor the situation closely to ensure the safety of each one of you; we will keep updating this communication regularly.
We are doing our utmost best to provide you with a very safe and healthy stay at The Southern Heritage.